adigrity

Terms of Service

Last updated: 16 May 2026

For Adigrity team: these Terms are a working template aligned with the platform's stated commitments. Have an Indian corporate lawyer review the limitation of liability, dispute resolution, indemnity, and governing-law clauses before publishing. Confirm that the billing terms match your final payment-partner contract and GST registration.

1. Acceptance of these Terms

These Terms of Service ("Terms") form a binding agreement between you and Handommerce Services LLP, a limited liability partnership registered in Bangalore, Karnataka, India ("Adigrity", "we", "us", or "our"). By creating an account, signing in, or otherwise using Adigrity, you accept these Terms and our Privacy Policy.

If you are accepting these Terms on behalf of a firm, organization, or other legal entity (a "Firm"), you represent that you have the authority to bind that Firm. In that case, "you" refers to the Firm.

2. Definitions

  • Platform — the Adigrity website, software, APIs, and related services.
  • Firm — the manufacturing organization registered on the Platform.
  • Account — the credentials used by a User to access the Platform.
  • User — an individual authorized by a Firm to use the Platform.
  • Firm Content — drawings, work orders, parts, documents, machine and instrument details, photos, and any other material uploaded or generated by a Firm or its Users.
  • Subscription Plan — Free, Starter, Growth, Professional, or Enterprise — as set out at adigrity.com/pricing.

3. Your account and eligibility

To use Adigrity, you must be at least 18 years old, capable of forming a binding contract, and using the Platform in a professional capacity. You must provide accurate, current, and complete information during sign-up and keep it updated.

You are responsible for safeguarding your password and for any activity under your Account. Notify us immediately of any unauthorized use at security@adigrity.com.

Each User must use their own Account. Sharing credentials is a breach of these Terms.

4. Subscription, billing, and taxes

4.1 Plans and pricing

Subscription Plans, included resources (storage, team members, work orders per month), and pricing are set out at adigrity.com/pricing. Pricing is in Indian Rupees (₹).

4.2 Billing cycles

You may choose monthly or annual billing. Annual plans receive a 20% discount on the equivalent monthly rate, billed once per year in advance. Monthly plans are billed in advance each month. Subscriptions auto-renew at the end of each billing period unless cancelled before renewal.

4.3 Taxes

All paid plans on Starter tier and above include 18% Goods and Services Tax (GST) as applicable in India. Provide a valid GSTIN to receive a tax invoice eligible for input tax credit. We are not responsible for any tax payable in jurisdictions outside India.

4.4 Refunds and downgrades

Annual plans: pro-rated refunds are available within 14 days of payment. Monthly plans: no refunds for the current month, but you may cancel future renewals at any time. Downgrades take effect at the next renewal; data above the lower tier's limits goes read-only until you free up resources or upgrade again.

4.5 Payment failure

If a payment fails, we will retry three times over seven days and email you each time. After all retries fail, your Firm enters a 14-day grace period with full access; after the grace period, the Firm auto-downgrades to the Free Plan. Update your payment method to restore full access immediately. Firm Content is preserved during this process subject to the retention rules in our Privacy Policy.

4.6 Price changes

We may change Subscription Plan pricing with at least 30 days' notice by email and in-app banner. Price changes take effect at the start of your next renewal period. If you do not agree to a price change, you may cancel before the renewal date.

5. Free trial

New Firms receive access to Growth-tier features for six (6) months at no cost ("Free Trial"). No payment method is required to start the Free Trial.

At the end of the Free Trial, if you have not selected a paid Subscription Plan, your Firm will be automatically transitioned to the Free Plan. Your Firm Content will be preserved, but create-and-upload actions will be gated until you select a Plan. You may pick a paid Plan at any time to immediately restore full access.

We may offer different Free Trial terms for individual Firms (for example, extended trials for early adopters). Such variations are described at the point of offer.

6. Your content and intellectual property

6.1 You own your content

You retain all rights, title, and interest in Firm Content. Adigrity does not claim ownership of any drawings, work orders, parts, technical documents, photos, or other material you upload to the Platform.

6.2 Privacy of Firm Content

Firm Content is private by default. Drawings, work orders, parts, and internal documents are visible only to Users of the Firm that owns them, plus any individuals explicitly granted access by that Firm. Adigrity does not access, view, or use Firm Content except as required to provide and support the Platform (for example, server-side processing, backups, troubleshooting after a User-reported issue).

6.3 Public profile content

Firm profile information that you publish — firm name, location, overview, certifications, machines, instruments, and capabilities — is public on the Platform unless you mark the firm profile as private. By publishing public profile content, you grant other Platform users and search engines the right to view it.

6.4 Your responsibility for Firm Content

You are responsible for Firm Content. You represent and warrant that (a) you have all necessary rights to upload and use it on the Platform; (b) it does not infringe any third party's rights; and (c) it complies with applicable law.

7. Licence we grant; licence you grant us

7.1 Licence to use Adigrity

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for your internal business purposes during your subscription. The Platform, its design, software, content (other than Firm Content), and brand elements are owned by Adigrity and protected by applicable law.

7.2 Licence to operate the Platform

You grant Adigrity a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, and process Firm Content solely as necessary to operate, maintain, and improve the Platform and provide the service to you. This licence ends when you delete the content or when your account is terminated, subject to the retention rules in our Privacy Policy and the requirements of applicable law.

8. Acceptable use

You agree not to:

  • Use the Platform for any illegal purpose or in violation of any applicable law.
  • Upload content that infringes third-party intellectual property, contains malware, or is unlawful.
  • Attempt to gain unauthorized access to any part of the Platform, other Firms' content, or other Users' accounts.
  • Reverse-engineer, decompile, or disassemble the Platform, except to the extent expressly permitted by applicable law.
  • Scrape, harvest, or extract data from the Platform other than through documented APIs (when available on your Plan).
  • Resell, rent, or sublicense access to the Platform without our written consent.
  • Interfere with the Platform's operation, including by sending excessive automated requests.
  • Use the Platform to send unsolicited commercial messages or to misrepresent your identity or affiliation.

9. Suspension and termination

9.1 By you

You may cancel your subscription at any time from your billing settings or by writing to billing@adigrity.com. Cancellation takes effect at the end of the current billing cycle.

9.2 By us

We may suspend or terminate your access for material breach of these Terms (including non-payment beyond the grace period, violations of Section 8, or actions that endanger the security or integrity of the Platform), with notice where reasonable. For severe violations (illegal content, security threats), we may suspend access immediately and notify you afterward.

9.3 Effect of termination

On termination, your right to use the Platform ends. Firm Content remains available for export for 30 days. After 30 days, the firm profile is removed from active systems; encrypted backups are retained for 90 days for compliance before permanent deletion. The terms that by their nature should survive termination — Sections 6, 7.2, 10, 11, 12, 13, 14 — will survive.

10. Confidentiality

Each party may receive confidential, business, or technical information from the other ("Confidential Information"). Firm Content is your Confidential Information. We treat your Confidential Information with the same degree of care we apply to our own confidential information, and at minimum a reasonable standard. We disclose Confidential Information only to employees and service providers who need to know it to support the Platform, and only under appropriate confidentiality obligations.

11. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EXCEPT AS EXPLICITLY STATED IN THESE TERMS, ADIGRITY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

We do not warrant that the Platform will be uninterrupted, error-free, secure against every threat, or that all defects will be corrected. We do not warrant any specific result from your use of the Platform.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT FOR LIABILITY ARISING FROM A PARTY'S WILFUL MISCONDUCT, FRAUD, OR INDEMNIFICATION OBLIGATIONS UNDER SECTION 13, EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO ADIGRITY IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ₹10,000 — WHICHEVER IS HIGHER.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Adigrity, its partners, employees, and service providers from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to (a) Firm Content; (b) your use of the Platform in violation of these Terms or applicable law; or (c) your infringement of any third party's intellectual property or other rights.

We will notify you promptly of any such claim and reasonably cooperate with you. You will not settle a claim in a way that admits liability on our behalf or imposes obligations on us without our prior written consent.

14. Governing law and dispute resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Before initiating any formal proceeding, both parties agree to first attempt to resolve disputes in good faith through written notice and a 30-day discussion period.

Any dispute not resolved through good-faith discussion will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement of the parties. The seat of arbitration will be Bangalore, Karnataka, India, and the language of arbitration will be English. Each party will bear its own costs in the arbitration, subject to the arbitrator's discretion in the final award.

Subject to the arbitration clause above, the courts at Bangalore, Karnataka, India will have exclusive jurisdiction over any matter not subject to arbitration.

15. Force majeure

Neither party is liable for delay or failure in performance caused by events beyond reasonable control, including but not limited to natural disasters, government action, war, riot, pandemic, network or infrastructure outages caused by third parties, or labor disputes. The affected party will use reasonable efforts to mitigate the impact and resume performance as soon as practicable.

16. Changes to these Terms

We may update these Terms from time to time. For material changes, we will notify you by email and in-app banner at least 30 days before they take effect, where feasible. Continued use of the Platform after a change takes effect constitutes acceptance of the updated Terms. If you do not agree to a change, you may terminate your account before the change takes effect.

17. General provisions

  • Entire agreement: these Terms, together with our Privacy Policy and any order forms, constitute the entire agreement between you and Adigrity regarding the Platform and supersede prior agreements on the same subject.
  • Severability: if any provision is held unenforceable, the remaining provisions will continue in full force.
  • No waiver: our failure to enforce a right is not a waiver of that right.
  • Assignment: you may not assign these Terms without our written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of assets, on prior notice to you.
  • Notices: we may give notice via email to the address on your Account or by in-app banner. You may give notice via email to legal@adigrity.com.
  • Relationship: these Terms do not create any agency, partnership, employment, or joint venture relationship.

18. Contact

Handommerce Services LLP
Bangalore, Karnataka, India
General: hello@adigrity.com
Legal: legal@adigrity.com
Billing: billing@adigrity.com